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技术细节由我们来关注


每一次航次,一个由经验丰富的市场人员、操作人员、客服人员、港口船长组成的工作组都会被召集起来。

我们的客户,例如工程项目的业主,经常遇到一些他们并不熟悉的技术问题,其他人,即便如专业的供应链物流服务提供者,有时候也不得不花上几个小时或者几天,甚至是几个星期乃至几个月的时间,来担心这些使人精疲力竭的技术问题。

装港的吃水限制?在卸港货物是否能临时堆存?货物中脆弱的木箱该如何积载?绑扎使用绳子还是钢丝?这些琐碎的问题太过繁杂。

通过我们的支持团队,所有这些问题都能轻易解决。如果客户未刻意关注,解决的过程可谓悄无声息。

如是,客户可以将精力集中在真正需要关注的核心问题上,比如项目/贸易/物流本自/,而不是在海运段劳心费神。

他们能够在整理服务质量上,向我们直接提出要求,而不需要在技术细节上纠缠。

尤其当处理非常复杂的海运货物,比如特种货物运输/重件运输时,能够从细枝末节中解放出来,显得尤为重要,这甚至成为了我们客户取得成功的一个重要因素。



The technical issues are only our concern


For each shipment, a team consists of well-experienced marketing clerk/customer service clerk/port captain will assemble.

Our customers, who are Employers of Projects, are often faced with a wide range of technical issues which they maynot be familiar with. Others clients, even like specialists providing supply chain services may also find it is too exhausting and they had no other choice but to spend hours and days sometimes weeks and months worrying about those technical issues.

How is the draught limits in loading port? My cargo could be temporary stored in the discharging port or not? How shall I arrange thost fragile boxes in cargo holds? Lashing by rope or wire? There are thousands of questions out here.

With our supporting team. All those questions could be easily solved and if customers don’t really care, they will be solved without been perceived.

Hence, they can concentrate on the key question of project/trading/logistics without having to deal with the shipping activity itself.
They are able to ask for performance instead of technical details.

Especially when extraordinarily complicated requirements occur, like transporting heavy/special cargo, to be released from exhausting details would be highly welcomed. It even become one of the key factors for our customers’ success.






 

客服热线:(周一至周五09:00-18:00)


客服电话:021-6575 0632


客服QQ:8301674


客服邮箱:[email protected]


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